Airwave Support
Need help with Airwave? Email m@puresoftltd.com and we'll get back to you.
Frequently asked questions
How do I play a station?
Open Airwave, browse Tune In or search for a station, and tap it to start playing. Use the player controls to pause or switch stations.
Does Airwave work with CarPlay and Android Auto?
Yes. On iPhone, connect to CarPlay; on Android, connect to Android Auto. Open Airwave from the car display and you'll see your stations, Genres, and Favorites with safe, glanceable controls.
How do I sign in?
Sign in with Apple or Google from the account screen. Signing in keeps your favorites and listening history in sync across your devices.
A station won't play or keeps buffering - what can I do?
Radio streams are provided by third parties and can occasionally be offline. Check your internet connection and try another station. If a station is consistently unavailable, let us know.
How do I save a favorite?
Tap the save icon on a station. Your favorites sync to your account and appear in the Favorites tab, including in CarPlay and Android Auto.
Deleting your account
You can delete your Airwave account and all of its synced data at any time. In the app, open Account → Delete Account and confirm. This permanently removes your account, favorites, listening history, country preference, and sessions. If you can't access the app, email m@puresoftltd.com and we'll delete your account for you.
Contact us
For anything else, email m@puresoftltd.com.